Position: Customer Care Officer
Job Location: Brighton, United Kingdom
Job type: Full-Time Permanent
Salary: £34,416 – £34,974
Deadline: February 20, 2026.
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As a Customer Care Officer, you will be the first point of contact for residents, visitors, and partner organizations, delivering high-quality, customer-focused services across a range of council functions. This role plays a vital part in ensuring the public can easily access information, services, and support, whether through face-to-face interactions, telephone calls, emails, or digital channels.
You will handle enquiries efficiently and professionally, providing accurate information, resolving issues at the first point of contact where possible, and signposting customers to appropriate services when needed. The role requires a strong commitment to equality, inclusion, and confidentiality, ensuring every customer is treated with respect and fairness.
Working within a fast-paced, public-facing environment, you will use council systems to record interactions, process requests, and maintain accurate records in line with data protection and service standards. You will also contribute to continuous service improvement by identifying recurring issues and supporting the delivery of responsive, customer-centred local government services that reflect the values of Brighton & Hove City Council.
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Benefits
- Attractive Salary – £34,416 – £34,974
- Cycle to work scheme – upper limit of £3,000
- Access 24/7 free counselling
- Training and development opportunities
- Interest free and low interest loan schemes
- Workplace savings scheme
- Health support
- Pension scheme
- Paid annual leave
- And more.
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Job Duties
- This is a busy role with the customer experience at its heart.
- Responsible for logging the incoming enquiries, claims and complaints and allocating cases between the team members.
- Carrye out in-depth investigations, liaising with repairs trades teams and relevant stakeholder
- Provide high quality written responses to residents, leaseholders, councillors and Members of Parliament.
- You will be monitoring resolutions through to completion.
NOTE
These duties are a general outline and not exhaustive; additional responsibilities may be assigned by the employer. Kindly check the official website for the complete and most accurate description.
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Qualifications/Requirements
- Be a motivated individual with a can-do attitude to work in a team delivering high quality investigation responses within target times.
- Have a good standard of IT skills
- Ability to work in a high-pressure environment involving tight deadlines.
- Our residents come from a variety of backgrounds, and some are vulnerable so you will need to be comfortable interacting with a wide range of people.
Additional Requirements
- Be passionate about providing excellent customer service
- Have strong communication skills in particular formal letter writing skills.
- Highly organized and able to prioritize your own workload to meet competing deadlines.
- This is a full-time permanent role with 5.5 hours contracted overtime.
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How to Apply
CLICK HERE to visit the official webpage and submit your application.
