Job Location: Remote
Job type: Full time
Salary: $35.00/hr Differentials may apply for weekends, evenings and nights.
Deadline: May 11, 2025
MPF Federal, LLC is a woman-owned small business certified under the SBA’s HUBZone and Small Disadvantaged Business (SDB) programs. Established in 2012 and headquartered in Gaithersburg, Maryland, the company provides a wide range of professional services to both federal and commercial clients. Their expertise includes training and technical services, clinical research and evaluation, life sciences and animal research support, IT and cybersecurity, program management, and systems development. MPF Federal is known for its compliance with industry standards such as USDA, NIH, and AAALAC, ensuring high-quality service delivery in specialized fields.
A key milestone for MPF Federal was the establishment of MPF-ZAI Solutions, an 8(a) joint venture with Zimmerman Associates, Inc., which secured a major FDA contract for records and information management. The company is committed to supporting government and private-sector operations through innovative technology solutions, workforce development, and regulatory compliance. With certifications such as DUNS (078461876) and CAGE (6SCJ2), MPF Federal continues to expand its impact in information management, healthcare, and technical consulting services.
Benefits
- Work remotely from anywhere in the world
- Open to
- $35.00/hr Differentials may apply for weekends, evenings and night
- Flexibility of work shifts
- Medical benefits
- PTO
- Holiday pay
- And more.
Job Duties
- Triage & Assess: Evaluate patient symptoms via phone, chat, and video using evidence-based triage protocols.
- Provide Immediate Care Advice: Offer appropriate self-care recommendations or escalate cases for urgent intervention.
- Health Education & Counseling: Guide patients on medication use, medical conditions, and diagnostic tests.
- Crisis Management: Handle mental health, behavioral health, and emergency triage calls with empathy and precision.
- Documentation & Compliance: Accurately document all patient interactions in electronic health records.
- Collaboration: Work alongside program and project managers as well as call center management to meet tight deadlines in a metrics-based environment.
- Utilization & Resource Management: Navigate through and use several of the provided tech resources to gather and deliver the best advice per protocols.
Qualifications Required
Minimum Requirements
- RN with a BSN degree OR ASN if you also have completed a microbiology course with lab (proof of completion will be required).
- Multistate License required and must be active and unrestricted (verified via Nursys).
- Minimum of 3 years of clinical experience at the RN level within Emergency or Urgent Care settings.
- Able to work a very regimented schedule with minimal flexibility.
Clinical Expertise:
- Additional years of nursing experience in emergency care, triage, ICU, med-surg, or urgent care is highly preferred.
- Previous telehealth, triage, or call centre experience.
- Proficiency in triage protocols.
Emotional Intelligence & Adaptability:
- Empathy & Active Listening: Ability to connect with patients over the phone, identify emotional distress, and provide compassionate care.
- Calm Under Pressure: Comfort handling high-volume, high-stress calls, including crisis management.
- Adaptability & Problem-Solving: Quick thinking in fast-changing medical situations.
Technical Skills:
- Experience working in a metrics-driven environment (handle time, QA audits, schedule adherence).
- Strong computer skills: Ability to toggle between multiple screens and applications while speaking with patients.
- Comfortable with Microsoft Office Suite, EHR documentation, and telehealth platforms.
NOTE
Do not make any payment or provide your account/debit card(s) details when apply for jobs
How to Apply
CLICK HERE to visit the official webpage and submit your application.
